FAQ's

All products on our store are copyright to Elastic Design. You may not modify nor redistribute the file in any way, our products (except for the calendar template) are for personal use only.

Why don't you offer returns or exchanges?

All of our paper products are printed on demand, which means that we do not have an inventory of pre-printed products; when you place an order, the order is then printed, packaged and shipped directly to you.

If your order is defective in anyway, or was damaged in transit, please message us with a photograph which clearly shows the issue, and we will make sure to rectify the situation.

For digital download products, due to their digital nature, no refunds or exchange can be issued. If there is a problem with your digital file, please contact us so we can rectify the situation.

How do the digital downloads work?

When you purchase a digital download, the file will be sent to your email. All our files are a high resolution PDF file that you can print on a large format printer at home or at a print shop.

Digital downloads are not formatted to be printed on home printers at A4 or letter sized and pieced back together – it is a single file designed to be printed by a large format printer.

Digital downloads are not editable and are for personal use only. You may print each digital downloads as many times for use at home and at work.

Digital downloads cannot be used commercially, modified, resold or redistributed.

How much will shipping cost?

For accurate shipping rates add the items you want to your cart and enter your delivery address in the checkout. 

Any fine print for your calendar templates?

Holiday and astronomincal information provided is subject to change. While Elastic Design endeavours to provide accurate information, we cannot accept liability for any variations to holidays and moon phases. The astronomical information has been provided by timeanddate.com, and the holiday dates are correct at time of template creation. 

Your privacy matters to us.

Our shop has SSL, which adds a layer of security when you enter your information at checkout. Payments are processed by Stripe, which has a high level of security on all transactions. More information.